Privacy Policy

Effective Date: [22/05/2025]

Last Updated: [22/05/2025]

Grizzly Audio (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. By using our website, you agree to the terms outlined below.

  1. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Payment information (processed via secure third-party providers)
  • IP address
  • Browsing behaviour and technical data via cookies and analytics tools

We do not knowingly collect:

  • Phone numbers
  • Age or date of birth
  • Information from children under 13 years of age
  1. How We Collect Information

We collect information through:

  • Account registration
  • Checkout and payment processing
  • Contact forms
  • Newsletter sign-up
  • Cookies and tracking technologies
  1. How We Use Your Information

We use your data to:

  • Fulfil and manage orders
  • Provide customer service and support
  • Send promotional emails or newsletters (with your consent)
  • Improve and personalize your website experience
  • Conduct analytics to optimize performance
  • Comply with legal and regulatory requirements
  1. Sharing Your Information

We may share your personal data with trusted third parties for the purposes described above:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping providers (e.g., Royal Mail, DHL, UPS)
  • Email marketing platforms (e.g., Mailchimp)
  • Analytics services (e.g., Google Analytics, Meta Pixel)
  • Hosting/platform providers (e.g., Shopify, WooCommerce)
  • Media platforms for embedding content (e.g., YouTube, SoundCloud)

These third parties are only given access to the information necessary to perform their specific services.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These are used for:

  • Site functionality
  • Analytics and usage tracking
  • Advertising and remarketing
  • Personalization

You can disable cookies through your browser settings. Note that some features of the website may not function properly if cookies are disabled.

  1. Your Rights and Choices

You have the right to:

  • Request access to the data we hold about you
  • Request that we delete your personal data
  • Opt-out of receiving marketing communications
  • Disable cookies and tracking technologies

To exercise any of these rights, please contact us at: hello@grizzly-audio.com

  1. Data Security

We implement industry-standard technical and organizational measures to safeguard your data. However, no system is 100% secure. You use our site and services at your own risk.

  1. International Users and Compliance

Grizzly Audio is based in the United Kingdom and serves customers globally. We comply with:

  • GDPR (General Data Protection Regulation)
  • CCPA/CPRA (California Consumer Privacy Act)
  • Other global privacy frameworks, where applicable

Residents of the EU and California have specific rights regarding their personal data. We honor all applicable legal requirements.

  1. Children’s Privacy

We do not knowingly collect data from children under 13. If you believe we have collected data from a child, please contact us immediately for removal.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

  1. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact: hello@grizzly-audio.com